Resource Library



Customer satisfaction, experience, and behavior


Software Provider Case Study
Case Study: Autodesk uses CX insights to prevent lost revenue

Read Now

Customer Experience White Paper
White Paper: Are you ready to compete on customer experience?

Read Now

Retailer Selection Case Study
Case Study: Why and how customers decide where to shop

Read Now

Gsk Case Study
Case Study: GlaxoSmithKline discovers sources of parental unease

Read Now

Net Promoter Score (NPS), live chat, and customer feedback


Global Web Hosting Provider
Case Study: A web hosting provider adds value to their NPS scores

Read Now

Supplementing NPS with text analytics
Article: Why supplementing NPS with deep analytics is critical

Read Now

Luminoso for NPS video
Video: Using Luminoso to analyze open-ends and augment NPS scores

Watch Now

Using chat data to drive insights
Article: Using your live chat data to discover deeper insights

Read Now

Luminoso's technology


Text analytics then and now
Infographic: The rising influence of AI and NLP in text analytics

Read Now

Product upgrade blog post
Article: New research makes Luminoso's methodology even more accurate

Read Now

What is ConceptNet
Video: What is ConceptNet, and how does it fit into Luminoso's solutions?

Watch Now

Read more about ConceptNet
Blog: Learn more about ConceptNet and the research underpinning Luminoso

Read Now

Presentations and webinars


Designing Virtual Assistants
Discussion: Chatbots for customer engagement

Watch Now

Presentation: Using AI to uncover insights
Presentation: Using AI to uncover insights

Watch Now

AI and Data Management Webinar
Webinar: Artificial Intelligence and Data Management

Watch Now

HLTcon Presentation
Presentation: Catherine Havasi at #HLTCon

Watch Now