Case Study: Autodesk uses CX insights to prevent lost revenue

Analyzing unstructured data helps improve the customer experience and your bottom line

Autodesk, an industry leader in design software, approached Luminoso to help them analyze their unstructured customer feedback. Luminoso quickly identified the drivers of customer satisfaction and pinpointed key pain points. Download this case study to learn how Luminoso empowered this company to improve their customers' experiences and prevented $11.5 million in lost revenue.