Analyzing Customer Feedback in Minutes, Not Months


In case you missed our live webinar with Amazon and LQA last week, you’re in luck. The on-demand version of, Analyze customer feedback in minutes, not months, is now live for your viewing pleasure.

Before you dive right in and hit that play button, here’s what you can expect.

If you’re buried under an avalanche of customer feedback, you know that manually reading through each comment is not the best way to get the answers you need to improve products or services. What you really need, is a way to automatically and intelligently analyze this feedback for answers that lead to a better customer experience.

Artificial Intelligence (AI) and Machine Learning (ML) technology have made the process of analyzing large volumes of unstructured data quick, easy, and accurate. However, to be effective, many AI/ML systems either rely on generalized industry data or require months spent manually building and testing customized models.

In this webinar, we’ll show you how Luminoso Daylight’s AI-powered technology gets you answers you can use right away, without any of the manual tuning or data science expertise that other solutions require.

We’ll also show you how Luminoso Daylight enabled Leading Quality Assurance (LQA) to help its luxury hotel clients better understand their customers.

You'll learn how to:

  • Use machine learning to analyze your customer feedback within minutes.

  • Overcome analysis obstacles such as domain-specific jargon or misspellings.

  • Extend your analysis across languages and locales.

Speakers:

Kris Skrinak - Partner Solutions Architect, AWS

Catherine Havasi - Co-Founder and Chief Strategy Officer, Luminoso

Heath Daughtrey - Managing Director, Product Development, Leading Quality Assurance (LQA)


Register here to view the on-demand recording.

Follow us on Twitter or LinkedIn for more on how Luminoso can help you bring to light what your customers are saying.