Jul 14, 2020

Luminoso Recognized on KMWorld AI 50 List for Text Analytics Achievements

BOSTON, July 14, 2020 — Luminoso, the company that turns unstructured text data into business-critical insights, today announced that it has been named one of the KMWorld AI 50, which recognizes companies empowering intelligent knowledge management.

“Organizations across industries are constantly looking for more effective ways to analyze incredible amounts of text data like product reviews, customer and employee surveys, and contact center emails and chatbot conversations,” said Adam Carte, CEO of Luminoso. “Company leaders evaluating text analytics applications choose Luminoso because we offer the only AI-powered solution that lets users start analyzing datasets immediately — without all of the training and coding that is typically needed when adopting an AI-powered application. We are honored that KMWorld has recognized our innovative approach to text analytics.”

Luminoso has developed a suite of AI-powered applications that offer the fastest way for organizations to rigorously analyze unstructured text data, natively in 15 languages. Luminoso’s applications don’t require training, coding, libraries, or ontologies to fully analyze unstructured text data and quantify feedback. Organizations simply upload their text data, and uncover insights in minutes across any domain, industry, or use case.

Over the last year, Luminoso’s accomplishments have included:

  • Introducing an improved natural language modeling system: Luminoso’s suite of applications are powered by its proprietary QuickLearn® technology, a natural language modeling system that incorporates the latest research in artificial intelligence and NLU to deliver best-in-class text analytics. Luminoso introduced QuickLearn in 2016, and in December 2019 announced QuickLearn 2.0, the first commercially-available solution that reduces bias when using NLU to comprehend text.
  • Launching new text analytics applications: Over the last year, Luminoso launched two new text analytics applications: Express for Luminoso Daylight, a no-code solution to quickly get started in analyzing unstructured text data; and Search Enhancement for achieving human-like results from existing search engines.
  • Attracting a global customer base: Luminoso’s text analytics solutions are used by global customers such as Hilton, Johnson & Johnson, Liberty Global, Supercell, DENSO, athenahealth, Officeworks, and Swiss Post Solutions.

To learn more about the companies recognized on the KMWorld AI 50, visit the award site.


About Luminoso

Luminoso builds text analytics products for analyzing conversational text data like support tickets, open-ended survey responses, and reviews. Using common-sense artificial intelligence to understand language, we empower organizations to discover, interpret, and act on what people are telling them. Requiring little setup, maintenance, or training, Luminoso combines world-leading natural language understanding technology with a vast knowledge base to learn words from context – like humans do – and instantly analyze text without libraries. Our products provide native support in 15 languages, so leaders can explore text data, make sense of feedback, and surface business-critical insights. Luminoso is privately held and headquartered in Boston, MA.


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