News

Nov 7, 2019

Adam Carte: the Crossover CEO

Chief Executive

In this interview, Luminoso CEO Adam Carte discusses how his career start in finance led him on a journey working across diverse industries, ultimately paving the way for a role in tech leadership.

Jun 12, 2019

Women in AI: Ying Chen, CPO, Luminoso

Authority Magazine, Medium

In this Authority Magazine / Medium feature, Ying Chen, Luminoso CPO, talks exciting AI industry trends, career lessons, and mentors.

Dec 6, 2018

New Approaches To Mitigating Bias In Artificial Intelligence

AI Business

Artificial intelligence (AI) systems are susceptible to bias, since they're built by humans. In this article, get an introduction to why AI is typically biased, different approaches to reducing bias in these systems, and the value and good that comes from mitigating bias.

Feb 8, 2017

Surveys: Time for a Major Upgrade

Customer Experience Magazine

Surveys are often where CX leaders turn to understand customers, but they're time-consuming to create, analyze, and understand. In this article, learn how AI-powered text analytics helps CX professionals better design and examine open-ended questions to learn the most from customers.

Jan 26, 2017

Why is it possible for good data to sometimes result in bad analytics?

TechTarget

Analytics isn't the most exact science. Learn why even when the best data is available to the best system, predictions and models can still be incorrect – and why it's important for developers, data scientists, and business users to understand and make improvements based on this knowledge.

Jan 12, 2017

Could 'Jackie' win the Best Picture Oscar?

The Boston Globe

Luminoso predicts 'Jackie' could win Best Picture at the Oscars, based on an analysis of text feedback used in all online IMDB reviews of the top 50 movies from 2013 to 2016.

Jun 26, 2016

Shining a light on customer experience with AI

Raconteur

Understanding how to apply artificial intelligence (AI) to analyze customer feedback is becoming standard for leading organizations. In this piece, learn how Luminoso's AI-powered text analytics help brands understand and improve customer experience (CX).

Feb 14, 2014

AI reveals the best dating apps

Mashable

Luminoso's AI-powered text analytics examines customer feedback from online dating app reviews to determine which are best – and worst – at finding lasting love.

Oct 7, 2013

Retailers 'Listen' to What Customers Are Typing

The Wall Street Journal

Luminoso, a text analytics application developed by researchers at the MIT Media Lab, uses artificial intelligence (AI) and machine learning (ML) to uncover "curious" and impactful insights into consumer behavior for retailers.