News

Jan 16, 2018

The state of B2B tech in Boston in 2018

G2 Crowd

Nowadays, the same Bostonian spirit that revolutionized the United States has been revolutionizing Boston as a competitive and innovative hub for technological advancements. What began as the Innovation District (now Seaport) is the chosen location of tech headquarters for companies such as DataXu and LogMeIn, Inc.

Nov 3, 2017

Russia exploited race divisions on Facebook. More black staffers, diversity could have have helped.

USA Today

And, too often, these technologies harbor the biases of the people who build them and the biases they learn from the Internet, says USC's Noble. When artificial intelligence expert Rob Speer built a restaurant review algorithm, it rated Mexican dining spots lower because it learned to associate “Mexican” with negative words like “illegal.” The reason, the chief science officer of Luminoso says, is that the system learned the word "Mexican" from the Web, where Mexican is frequently used with the word "illegal"as in "illegal immigrants."

Nov 2, 2017

Benefits of AI in text data analysis

Asmag

With more and more customers desiring to speak with businesses via chatbots and other communications programs, making sense of those conversations is key to companies as they respond to customer requests. Luminoso Technologies, based in Cambridge, Mass., is a company that applies artificial intelligence to text data to achieve faster and more accurate analysis.

Oct 25, 2017

Why Boston will be the star of the AI revolution

VentureFizz

The colorful portrait of Minsky’s room serves as a vibrant reminder that the city of Boston is the birthplace of much of humanity’s knowledge of AI. In Boston, AI isn’t the latest fad, it’s a long-standing tech frontier we’ve been involved with since its inception. “We’ve been doing this since way before it was the next big thing in software, since way before it was cool,” said Catherine Havasi, a longtime member of MIT’s Media Lab who founded text analytics spinoff Luminoso in 2010.

Oct 22, 2017

루미노소 부사장 "백신 공포 원인서 직원 이직률까지 AI로 분석"

Seoul Economic Daily

미국의 한 제약 업체는 최근 소아 백신을 개발했지만 고민에 휩싸였다. 백신의 부작용을 우려해 주사를 맞히지 않으려는 부모들 때문. ‘백신 공포’의 원인을 알기 위해 여론조사와 소셜네트워크서비스(SNS) 조사를 하기로 했다. 기존 방식대로 한다면 6개월~1년 뒤에야 결과가 나온다. 회사는 미국의 인공지능(AI) 전문기업 ‘루미노소’와 손잡고 불과 이틀 만에 이를 분석해 백신 공포를 줄이는 프로젝트에 돌입했다.

Oct 21, 2017

Innovation typhoon slams Tokyo!

LinkedIn

Two super typhoons are heading to Tokyo. One is a tropical storm of unusual strength and ferocity. The other is a cyclone of 180+ startups converging for the 5th Innovation Leaders Summit, three intensive days of meetings with major corporations and VCs. 

Oct 16, 2017

5 cutting edge ideas and attractions from HUBweek

Boston.com

HUBweek, a six-day innovation festival highlighting the intersection of art, science, and technology, kicked off at City Hall Plaza on Tuesday. Since then, the city — and in particular, the festival’s headquarters on City Hall Plaza — has buzzed with panels, film screenings, art installations, and more. Here are just five of the awesome ideas being shared and attractions on display at HUBweek.

Sep 29, 2017

Luminoso is a finalist for two awards at AIconics 2017

AI Business

The AIconics recognizes leading talent and innovation in artificial intelligence. At this year's awards, held at the AI Summit SF, Luminoso was named a finalist for Best Innovation in NLP and Best Application of AI in the Enterprise.

Sep 15, 2017

How artificial intelligence is impacting the service industry

Medium

In this age of artificial intelligence, managers at all levels need to accept that a significant chunk of their jobs might be done better and more efficiently by machines. Many of their daily tasks are likely to be automated in the near future. In fact, some companies have already made improvements by transitioning these tasks to AI.

Sep 13, 2017

Why chatbots suck (and why natural languages are hard)

Applied AI

Rob Speer, co-founder of Luminoso, recently published an article on how the Common Crawl data can lead to racist behavior. He illustrates it by using sentiment classification, a common task in Natural Language Processing that aims to assign positive or negative sentiments to words and sentences.

Sep 5, 2017

Meet Catherine Havasi of Luminoso Technologies

Boston Voyager

Boston Voyager magazine sat down with Luminoso's CEO Catherine Havasi to talk about how she got started, why she founded Luminoso, and what sets it apart.

Sep 1, 2017

Natural language understanding is transforming AI in business

AI Business

In preparation for September’s AI Summit San Francisco, we caught up with Dr. Catherine Havasi, the CEO and Co-founder of Luminoso Technologies. She fills us in on the latest regarding natural language understanding and its applications for streamlining analytics.

Aug 28, 2017

AI: The Final Frontier in Customer Experience or the Portal to a Brave New World?

CRM Xchange

Billions of dollars are being poured into the development of AI-based customer service solutions and next-gen IVAs with more self-learning capabilities are already making their way to the market. These emerging entities rely on natural language processing (NLP) and machine learning technologies that enable them to grow smarter over time and adapt to customers’ individual preferences.

Aug 22, 2017

Why publicly trained chatbots are not always a good idea

Applied AI

... The thing you have to keep in mind is that your chatbot will carry the characteristics of the underlying text data. That is generally desirable, as it makes your chatbot more human-like, but your chatbot also adopts the biases (large and small) that the people who wrote parts of your data carry. And that is when you have to ask to yourself: how human-like do I want my chatbot to be?