Customer Success Manager

Cambridge, MA or Remote

The Role

The Customer Success Manager is responsible for leading Luminoso Technologies’ portfolio of customer relationships throughout the lifecycle of a customer.  The Customer Success Manager focuses on driving new customer onboarding, building strong relationships with users and maximizing customer engagement.

Key Responsibilities

Ownership of the post-sale customer engagement, including but not limited to:

  • Developing strong relationships with key stakeholders at all organizational levels;

  • Creating customer success plans for each new customer;

  • Driving enablement for the onboarding experience for new customers;

  • Collaborating with internal teams to ensure customers receive the optimal service and solutions;

  • Working closely with Account Executives to secure renewals and expansions.

  • Provide Feedback and Metrics back into Luminoso

  • Develop and monitor product usage and other engagement metrics;

  • Provide consistent customer feedback to the business to improve the products, processes and policies at Luminoso Technologies.

Skills & Qualifications

  • Minimum of two to four years of customer success or account management experience, some of which has been in the software industry, preferably SaaS;

  • Strong written and verbal communication skills and an ability to articulate complex material into easily understood concepts;

  • Demonstrated ability to simultaneously manage multiple projects while being detail oriented;

  • Experience navigating all levels of an organization and understanding how each customer makes business decisions in a competitive market;

  • Ability to take the initiative and work independently within a team;

  • Preference given to individuals with enterprise software experience.

YOU CAN APPLY DIRECTLY BY EMAILING ALLAN MARCUS AT AMARCUS@LUMINOSO.COM