Customer Success Manager
Cambridge, MA or Remote
The Customer Success Manager is responsible for leading Luminoso Technologies’ portfolio of customer relationships throughout the lifecycle of a customer. The Customer Success Manager focuses on driving new customer onboarding, building strong relationships with users and maximizing customer engagement.
Ownership of the post-sale customer engagement, including but not limited to:
Developing strong relationships with key stakeholders at all organizational levels;
Creating customer success plans for each new customer;
Driving enablement for the onboarding experience for new customers;
Collaborating with internal teams to ensure customers receive the optimal service and solutions;
Working closely with Account Executives to secure renewals and expansions.
Provide Feedback and Metrics back into Luminoso
Develop and monitor product usage and other engagement metrics;
Provide consistent customer feedback to the business to improve the products, processes and policies at Luminoso Technologies.
Skills & Qualifications
Minimum of two to four years of customer success or account management experience, some of which has been in the software industry, preferably SaaS;
Strong written and verbal communication skills and an ability to articulate complex material into easily understood concepts;
Demonstrated ability to simultaneously manage multiple projects while being detail oriented;
Experience navigating all levels of an organization and understanding how each customer makes business decisions in a competitive market;
Ability to take the initiative and work independently within a team;
Preference given to individuals with enterprise software experience.