Luminoso Analytics

Use Luminoso Analytics to quickly surface key topics, track trends over time, and identify the conversations that matter both to you and to your customers.


A brief introduction to Luminoso Analytics

In this short video, we provide an overview of Luminoso's Analytics software and how it can be used to quickly explore and analyze unstructured data like product reviews, open-ended survey responses, and call center transcripts.

Find insights more quickly

In this fast-paced world, every moment matters. Luminoso Analytics processes data in minutes, not days - allowing you to begin surfacing insights right away.

More accurate and intuitive results

Luminoso Analytics incorporates the latest research in artificial intelligence and natural language understanding, producing results that hit the highest industry standards in accuracy.

Expect the unexpected

What you don't know that you don't know can hurt you. Analytical approaches based on keyword searches can miss relevant, but unexpected, conversations. Luminoso Analytics starts with your data and identifies topics from there - so you can find those unknown unknowns.

Keep the customer voice at the forefront

It's easy for your customers' voices to get lost in a sea of data. Luminoso Analytics finds overall topics and trends while keeping individuals' feedback visible and useful.

As global as you are

Luminoso Analytics can natively analyze data in thirteen languages, including Spanish, Chinese, Korean, and Arabic.

Implement in the way that works best for you

For ultimate flexibility in your analyses, take advantage of the Luminoso Analytics API. Both the user interface and API are accessible in a shared or private cloud on via an onsite installation.

Process

Upload Text Data - in 13 Languages

Regardless of data source or language, Luminoso Analytics has you covered. Analyze call center transcripts, web chats, open-ended survey responses, and other text-based data. Our software can natively analyze data in thirteen languages, including English, Arabic, Chinese, Spanish, and Russian.

Analyze Rapidly & Flexibly

Within minutes, Luminoso Analytics identifies key topics, meaningful connections, and trends - and automatically adapts to your ever-changing data. Analytics learns new words using context, just the way humans learn, increasing flexibility and freeing you from time-consuming ontologies. Our software builds on its knowledge as more data is collected, making it easier and faster to understand your customers.

Report on your terms

Luminoso's flexible outputs and intuitive dashboards make reporting and sharing easy. Drive organization-wide enlightenment with Luminoso Dashboards, or create reports with Tableau, PowerPoint, or your preferred data visualization tool.

ONLY WITH ANALYTICS

See the insights that only Luminoso Analytics could uncover

Analyzing contact center data to streamline support processes

A nationwide office supplies retailer knew that the millions of web chat transcripts they’d collected contained valuable insights - but finding the insights in all that text was a challenge. They turned to Luminoso Analytics to help them make sense of their data and improve their customer support processes.

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Uncovering connections between customer loyalty and employee engagement

A global telecommunications company with over 1.325 million pieces of customer and employee feedback wanted to determine what links existed, if any, between their employees’ engagement levels and their customers’ satisfaction. Luminoso Analytics helped identify where those connections lay and how the company could better serve both its customers and employees.

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Understanding caregiver needs by analyzing text-based data from an online community

C Space, one of Luminoso’s partners, had been working with a pharmaceutical company for over a year to understand the experiences and concerns of caregivers. Traditional approaches made it difficult to find themes and deeper connections across multiple qualitative sources, so they turned to Luminoso Analytics for help.

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