Luminoso Compass

Automate your business processes by using Luminoso Compass to classify, label, predict, and act on your streaming text data.

A quick demo of Luminoso Compass

Here's how Luminoso Compass can help you process, categorize, and tag streaming text data like call and chatbot transcripts.

         

High volume

No matter how many messages your company gets each day, hour, minute, or even second - Luminoso Compass can process it in real-time.

Real-time

You shouldn’t have to wait to understand your data. Luminoso Compass processes any amount of text data as it hits your data center in real time.

Create actionable labels

Luminoso Compass creates actionable and relevant labels from scratch while improving your existing set of classification labels.

Flexible classification

Leverage supervised, semi-supervised, or unsupervised classification to feed into workflows like agent routing and bot support.

Unearth root causes

Machines can see connections where humans do not. Luminoso Compass finds and groups similarities in streaming data to uncover root causes.

As global as you are

Luminoso Compass natively processes and classifies data in thirteen languages, including Chinese, Japanese, Korean, and Arabic.

Process

Create or optimize classification labels

Depending on your needs, Compass will either create a set of labels from scratch or improve existing labels.

Connect to any source of streaming data

Compass can process any type of streaming text data - contact center interactions, chatbot transcripts, incoming survey responses - in real-time and in fourteen languages.

Classify streaming data in real-time

As text data flows in, Compass automatically processes, classifies, and labels it in real-time. Labels can then be used for routing, prioritization, and other purposes.

Chain classifiers to automate business processes

Build and automate end-to-end processes, from agent routing to bot support, by connecting multiple Compass classifiers.

         

Only with Compass

Using Compass to improve customer support

A mobile game developer needed to improve its support processes and help more players find self-service resources. Check out this case study to see how Luminoso enabled the company to automate its ticket handling - in eight languages.

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Enabling customer self-service with Compass

A financial services company needed to make it easier for customers to find self-service resources and FAQs, rather than waiting on hold to speak to a representative. Check out this case study to learn how Luminoso automated and improved this process. 

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Using Compass to improve prediction models… and track the flu

The Center for Disease Control and Prevention (CDC) sought to improve their prediction models by incorporating text-based data, including tweets and emoji. Using Luminoso Compass, they successfully tracked the spread of the flu and optimized their prediction models in the process.

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