athenahealth: Understanding customer feedback with AI-powered text analytics

athenahealth is a leading provider of cloud-based healthcare solutions, serving a network of over 160,000 healthcare providers. In this on-demand webinar featuring customer intelligence analytics manager Chase Hill, hear about the company's journey in using AI-powered text analytics to understand customer feedback, including:

  • Extracting insights from messy, domain-specific data
  • Figuring out what factors drive NPS scores
  • Using unstructured text feedback to advise product development