Understand customer needs in minutes with common sense AI

The internet is awash with customer feedback. But this variety—and the unstructured, colloquial, text-based nature of the feedback—makes extracting actionable insights extremely difficult.

To address this challenge, organizations are increasingly turning to a type of machine learning particularly suited to aggregating customer feedback, analyzing it, and providing insights, is known as “common sense AI.” This form of ML is designed to derive meaning from unstructured text, and yields data-driven insights that help organizations understand their customers.