Find, triage, and solve digital product problems, fast

Customers report problems with digital products in many ways: support centers, reviews, and even unofficial forums and social media. But if product teams can’t quickly find these defects in mountains of incoming text data, they face spikes in service requests, negative reviews from frustrated customers, and lost revenue from increased churn.

Luminoso makes it possible to analyze unstructured text in minutes, so you can quickly uncover the issues that are most critical to your customers – and your business.