Luminoso named 2019 winner of Frost & Sullivan Customer Value Leadership Award

Frost & Sullivan has named Luminoso winner of the Best Practices Award for AI-Enhanced Natural Language Understanding Solutions for its ability to empower its clients to find and understand insights in their customer text data.

Read the report to learn what differentiates Luminoso’s common-sense approach to artificial intelligence, natural language understanding, and machine learning – and how it creates a real impact in improving customer experience.

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“From e-commerce to manufacturing, businesses across industries spend significant resources trying to make sense of the deluge of feedback they receive through customer and employee surveys, reviews, and other text-based forms of communication,” said Adam Carte, CEO at Luminoso. “Winning Frost & Sullivan’s Customer Value Leadership Award is reflective of just how successful Luminoso has been in offering businesses the fastest and easiest way to analyze what their customers and employees are saying, and uncover valuable insights.”

Learn more in the full report.