AI, machine learning, transfer learning, customer experience, customer feedback, insights, data, unstructured text, text analytics, natural language processing, natural language understanding, classification, finance, financial services, natural language AI

Improving a Financial Services Portal with Natural Language AI

This fortune 500 financial services company needed a way to improve adoption for its online customer portal. 

Using Luminoso, they were able to better understand what customers thought of new brokerage, retirement, or trading widgets and drill down into the data to identify root causes of their customer satisfaction scores to share with the organization.

Case Study Finance P1 Img
Case Study Finance P2 Img