Streamlining contact center processes

A large office supplies retailer approached Luminoso to identify the most prevalent customer concerns and ways to streamline call center processes by analyzing their contact center data.

Luminoso processed and analyzed over 2.5 million text-based customer comments. The analysis revealed specific issues, including problems with logging in and finding important information on the company's website, that were contributing to customer frustration.  

Download the case study to get more information about how Luminoso:

  • Quickly found key topics and trends in the company's contact center data

  • Revealed key relationships within the data that drove deeper insights

  • Helped the company prioritize issue resolution efforts and streamline their contact center processes