Who uses us

Our AI-based software is flexible and can work with multilingual data from a wide variety of industries and businesses. 

Customers

We work with Fortune 1000 companies to help analyze large amounts of unstructured data - both streaming and batch.

View Customers

Partners

We’re always looking to expand our global partner network! Our flexible partnership options include referrals, reselling, and OEMs.

View Partners

Industries

Our software automatically adapts to new data, allowing it to work across any domain. Here is a sample of the industries we most frequently work with.

View Industries

Industries

Financial Services Financial Services Luminoso’s natural language understanding solutions enable you to quickly and easily monitor customer communication, compare traders’ decision notes to market events, monitor portfolios, survey employee feedback, and more. Travel, Tourism, & Hospitality Travel, Tourism, & Hospitality Luminoso makes it easy and fast to understand your customers’ feedback and categorize customer comments. Streamline your contact center, build smarter customer response systems, and drive value out of every customer interaction. Technology Technology Technology companies must quickly and accurately understand customer feedback in order to improve satisfaction, streamline support processes, and ultimately earn a larger share of wallet. Luminoso makes it easier to understand what your customers want and ensure their loyalty. Retail/CPG retail / cpg In the competitive world of retail, your customers’ experiences and perception of your brand are critical. Luminoso can quickly make sense of open-ended survey responses and product reviews to help you improve your support processes and provide an outstanding customer experience. Telecom, Media,& EntertainmenT Telecom, Media, & Entertainment With subscription-based business models, reducing churn is an important component of success. Understanding customer satisfaction drivers, underlying intent, and streamlining contact center routing is key - and Luminoso can help you improve and automate that process. Healthcare Healthcare Healthcare organizations have a wealth of data - the challenge is putting it to use to uncover deeper insights. Whether you need to classify and tag healthcare provider notes, safety records, or other records, Luminoso can help. government & public sector Government & Public Sector With extremely high volumes of data but limited budgets, government organizations must automate their analytics processes. Whether you need to identify fraud, optimize regulatory processes, or provide customer support to citizens using your services, we’ve got you covered. Roll over an industry color to learn more.

Benefits

See what we can offer you

icon

Multiple Sources

Whether it’s open-ended survey responses, contact center transcripts, web chats, product reviews, or news articles, Luminoso can analyze text data from any source.

icon

Multilingual

Luminoso’s software natively analyzes and understands cultural connotations in 13 languages: English, Chinese, Korean, Arabic, Spanish, French, German, Italian, Swedish, Portuguese, Japanese, Dutch, and Russian.

icon

Adaptable

Language is dynamic, but keyword dictionaries and ontologies aren’t. Luminoso uses AI and machine learning instead of static keywords to rapidly analyze data.

icon

Unsupervised

Luminoso learns new concepts the same way that humans do - without human supervision or intervention to adjust to changes in data.

icon

Ease of Use

Luminoso’s software is intuitive and easy to use, making it more efficient than ever to analyze unstructured data and uncover key insights.

icon

Time to Insight

Your time should be spent finding insights, not preparing data or fiddling with keyword lists. Luminoso’s AI-based solutions drastically reduce setup time, enabling you to spend more time sharing and thinking critically about results.

icon

Deep Sentiment

Emotion is more nuanced than positive, negative, or neutral. Luminoso enables you to dive into specific emotions like disappointment, frustration, and excitement.

icon

Scalability

Other solutions require massive amounts of data to work. Whether you have 500 survey responses or 500 million support tickets, Luminoso can process it rapidly and accurately.

It really is amazing how Luminoso sorts the data into such clear and logical themes, to the point of grouping most of the positive emotions together—and even the exceptions are illuminating. From a brand messaging perspective, this type of analysis is incredibly useful and gives a perspective that no other research methodology is able to convey.

James Cameron, Director of Creative Insights, MAi Research