Who uses us

Our AI-based software is flexible and can work with multilingual data from a wide variety of industries and businesses. 

Customers

We work with Fortune 1000 companies whose business challenges range from improving contact center performance, to understanding key drivers of NPS scores, to improving the overall customer or employee experience.

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Partners

We’re always looking to expand our global partner network! Our flexible partnership options include referrals, reselling, and OEMs. Check out the companies we’ve already joined forces with.

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Industries

Our software uses AI to automatically adapt to new data. This flexibility enables us to work with data from any industry instead of specializing. Here are a sample of the industries we most frequently work with.

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Industries

Financial Services Financial Services Luminoso’s natural language understanding solutions enable you to quickly and easily monitor customer communication, compare traders’ decision notes to market events, monitor portfolios, survey employee feedback, and more. Travel, Tourism, & Hospitality Travel, Tourism, & Hospitality Luminoso makes it easy and fast to understand your customers’ feedback and categorize customer comments. Streamline your contact center, build smarter customer response systems, and drive value out of every customer interaction. Technology Technology Technology companies must quickly and accurately understand customer feedback in order to improve satisfaction, streamline support processes, and ultimately earn a larger share of wallet. Luminoso makes it easier to understand what your customers want and ensure their loyalty. Retail/CPG retail / cpg In the competitive world of retail, your customers’ experiences and perception of your brand are critical. Luminoso can quickly make sense of open-ended survey responses and product reviews to help you improve your support processes and provide an outstanding customer experience. Telecom, Media,& EntertainmenT Telecom, Media, & Entertainment With subscription-based business models, reducing churn is an important component of success. Understanding customer satisfaction drivers, underlying intent, and streamlining contact center routing is key - and Luminoso can help you improve and automate that process. Healthcare Healthcare Healthcare organizations have a wealth of data - the challenge is putting it to use to uncover deeper insights. Whether you need to classify and tag healthcare provider notes, safety records, or other records, Luminoso can help. government & public sector Government & Public Sector With extremely high volumes of data but limited budgets, government organizations must automate their analytics processes. Whether you need to identify fraud, optimize regulatory processes, or provide customer support to citizens using your services, we’ve got you covered. Roll over an industry color to learn more.

Benefits

See what we can offer you

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Multiple Sources

Whether it’s open-ended survey responses, contact center transcripts, web chats, product reviews, or news articles, Luminoso seamlessly analyzes and contextualizes unstructured data from any source.

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Multilingual

Luminoso’s software natively analyzes and understands cultural connotations in 12 lanugages: English, Chinese, Korean, Arabic, Spanish, French, German, Italian, Portuguese, Japanese, Dutch, and Russian.

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Adaptable

Language is dynamic, but keyword dictionaries and ontologies aren’t. Luminoso uses artificial intelligence and machine learning instead of static keywords and categories to rapidly analyze data - even with highly company- or industry-specific language.

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Unsupervised

Luminoso uses artificial intelligence and natural language understanding to learn new concepts the same way that humans do - without needing human supervision or intervention to adjust to changes in data.

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Ease of Use

Luminoso’s software is intuitive and easy to use, making it easier than ever to analyze unstructured data and uncover key insights.

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Time to Insight

Your time should be spent finding insights, not preparing data or fiddling with keyword lists. Luminoso’s AI-based solutions and intuitive user interface and API drastically reduce this setup time, enabling you to spend more time sharing and thinking critically about results.

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Deep Sentiment

Language is so much more nuanced than simply being “positive,” “negative,” or “neutral” (though Luminoso can look at data that way too). Luminoso enables you to dive into those more specific emotions like disappointment, frustration, and excitement.

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Scalability

While other solutions require massive amounts of data to perform analyses, Luminoso can get started with just a few hundred comments - but can scale up as well. Whether it’s 500 survey responses or 600 million social media posts, Luminoso can rapidly help you understand it.

It really is amazing how Luminoso sorts the data into such clear and logical themes, to the point of grouping most of the positive emotions together—and even the exceptions are illuminating. From a brand messaging perspective, this type of analysis is incredibly useful and gives a perspective that no other research methodology is able to convey.

James Cameron, Director of Creative Insights, MAi Research