We recently took a project from a 6-month implementation plan and did it in 2 hours. Yes, we are that fast.
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Experience Management
Experience management professionals, marketers, business leaders, and analysts trust Luminoso unlock actionable, accurate insights from customer and employee feedback.
Boost workplace satisfaction and productivity by understanding employee feedback
Enhance brand reputation by easily comprehending sentiment in online reviews and social media feedback
Beware: the cost of not doing CX well hits hard
On average, companies lose $75 million annually due to poor customer experience (CX).
This loss comes from factors like customer churn, negative word-of-mouth, and missed opportunities for upselling or cross-selling.
Lost Revenue
Poor CX drives customers to competitors, reducing market share and lowering revenue growth potential.
Higher Churn
59% of customers are willing to switch to a competitor after just a few bad experiences.
Missed Cross-Sell Opportunities
Unhappy customers spend less and are less likely to take advantage of cross or upsells.
Why customers choose Luminoso
Rapid speed-to-insights
Obtain quick answers with minimal setup
Cost-effective
Reduce costs and time to insights, enhancing your data-driven decisions
Agile team support
A customer-focused team to help you every step of the way, if you need it