Unlocking your customers' experiences
throughout their journey — made simple

This year, the ability to expand the questions across different areas so that we can compare results and being able to do that data analysis, get some AI support, and really pull some great insights out of the data was fantastic for me. Once you understand the audience, then it's easier to build a strategy around that. Figuring out how you position your product, how you talk about your product, the messaging, the actual copy you are going to use, the campaigns you want to put together - all of that is built on a foundation of having a strong understanding of the customer.

Luminoso has helped shape employee programs and strategies tremendously over the past handful of years. The tool was exactly what we needed to help us summarize, quantify, and tell the story of what was top-of-mind of our employees. We are also especially grateful for your hands-on support over the past few years. Your solution-oriented mindset, positive attitude, and technical expertise have made you such a valuable partner. Thank you so much, Luminoso, for all that you have helped us with. You have helped make our company a great place to work for all.

We value Luminoso's features, particularly the volume, drivers, and sentiment analysis tools, because they enable a highly efficient and data-driven approach to all of our projects. To optimize our workflow, during the study design phase, us analysts and the strategists collaborate to create a questionnaire that considers how we would use Luminoso's capabilities to analyze specific questions. This helps to make the most of Luminoso's capabilities by starting with the end goal in mind and working backwards from an analysis plan.