Optimized CX
Luminoso Daylight™ comprehends your customer data in minutes so you can get nuanced insights and take action with confidence
✓ Handles large volumes of unstructured data
✓ Deploy within minutes, analyze within hours
✓ No training requirements
✓ Bias-free results
✓ Clear outputs and summarization
Summary of A CX Case Study:
A Fortune 500 technology company currently spends too much time and money on professional service hours implementing a CX Management Tool. These barriers do not allow the technology company to make real-time changes because of elongated change management.
Luminoso Daylight™ offers an efficient and cost-effective solution for the technology company compared to CX Management Tool professional services.
By automating data ingestion and analysis, Luminoso Daylight™ enables quick tag updates and consolidates various data sources. This leads to faster decision-making, reduced costs, more impactful business intelligence and improved customer satisfaction results.
Challenges
- Excessive professional service costs
- Over 6 months for implementation
- Limited data scope affecting CSAT insights
Solution
- Real-time customer language analysis.
- Automated data tagging and updates.
- Eliminated long professional service hours.
Results
- Swift, efficient change management.
- Enhanced decision-making with unbiased data.
- Improved business intelligence and customer satisfaction.
Comprehending Massive Amounts of CX Data is Expensive and Time-Consuming, Without Daylight™
80-90% of all data is unstructured: This data is typically disorganized, nuanced, and voluminous in the form of:
- Emails
- Product Reviews
- Transcripts
- Support Tickets
- Surveys
- Forums
- Docs
This information contains valuable insights that may seem out of reach, like:
- Trends
- Sentiment
- Comparisons
- Themes
- Intent
- Warnings
- Predictions
Digging into and organizing this information is time consuming and expensive, without Daylight™
- No model training
- Sentiment in minutes
- Customized reporting
- Cloud-hosted or onprem
- Online data scraping
- Bias-free insights
- Easy integration
Deploy within minutes, analyze within hours
Luminoso Daylight™ is easy to setup and deploy, allowing you to begin ingesting data within hours so that you can begin to see the following benefits:
- Faster customer resolutions
- Personalize customer journeys
- Responsive product innovation
- Understanding product reviews
- Categorization of social media sentiment
- Efficiency through automation
No model Training required
This means Luminoso Daylight™ is ready to use out-of-the-box. You don’t need to spend time or resources to teach the AI how to understand and analyze your customer experience data.
Equipped with advanced natural language processing (NLP) algorithms, it is adept at understanding human language right from deployment. This capability is transformative for companies seeking immediate improvements in their CX analysis.
In this 4-minute video we explain how Daylight learns to understand language like a human.
Bias-free results
Bias-free AI results from our debiased process training back when the technology was in its infancy. What this means is that you can feel secure knowing the outcomes of Daylight’s analysis are impartial, making them as accurate as possible.
Luminoso is focused on fostering trust among our wide-range of users. When the results are fair and impartial, you can feel confident in relying on them for critical decision-making.
See the graphic “Bias in Text Analytics” to see how this process differs from traditional models.
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Clear Outputs & Summaries
