About Luminoso Technologies, Inc.
Compass is a platform for classifying conversational text data such as help desk tickets (Zendesk Page), support requests, and product reviews (VoC Page). Compass uses natural language understanding to automate the reading and labeling of incoming text, classifying unstructured streaming text at scale.
Luminoso’s solutions allow organizations to analyze any text created by the broadest set of constituencies to glean insights within the Voice of the Customer, the Voice of the Employee, and the Voice of your Industry. With Luminoso, organizations don’t just listen to their audiences, or even understand them. They understand them better.
Luminoso Technologies is a privately held company, headquartered in Boston, MA, with a global presence in North America, Japan, Europe and the Middle East.