Shed Light On Insight
Unstructured Text Data Analysis
Luminoso’s award-winning AI technology goes beyond just analyzing your customers or employees’ feedback. It uncovers the ‘how’ and ‘why’ behind their responses. Luminoso gives you a deeper understanding of their sentiments and reasons, empowering you to communicate better and innovate in ways that truly resonate with them.
Transform complex, storyful data
Into simple, actionable insights with…
Natural Language Understanding
For Every Corner of the Internet
Understand stories in 15 languages—plus Millennial, Gen Z, Gamer, or whoever else you’re getting to know
Sentiment Analysis
For Your Unique Audience
Reveal the feelings behind your respondents’ words, regardless of context or complexity of their responses
Data Visualizations
For Game-Changing Insights
See your data in a new light
Daylight
What it does
Whether it’s text from a survey, a thread in a Slack channel, a voice to text transcription, a product, service or company review, a chat session – anywhere you can collect text – Luminoso’s Daylight platform allows you to analyze and understand the text in minutes.
Compass
What it does
Compass is a platform for classifying conversational text data such as help desk tickets, support requests, and product reviews. Compass uses natural language understanding to automate the reading and labeling of incoming text, classifyingunstructured streaming text at scale.
Now
What we do
A team of data experts at your service, producing actionable insights, on-demand. Whether you’re a data scientist or a daydreamer, we’ll help you discover a clearer path toward your next critical business move
Minutes to Insight, with...
No more tagging parties—Luminoso identifies key concepts, misspellings, and slang on its own
No new ontologies or dictionaries necessary
Simply drop in your data and explore insights
Storyful data comes in all shapes and syntaxes
LUMINOSO LOVES THEM ALL
Check out some of our key use cases
Product Reviews Analysis
Gain insights into what customers love about your products to accelerate product innovation.
Document Classification
Forget about classifying countless documents by hand. Instead, use the power of AI to do it better. Faster.
Ticketing Workflow Automation
Are your trouble tickets not landing to the most appropriate support personnel? That ends now.
Closed Win/Loss Analysis
Do your post-mortem “Closed/Won” or “Closed/Lost” analysis with AI-powered natural language understanding.
Product Reviews Analysis
Gain insights into what customers love about your products to accelerate product innovation.
Document Classification
Forget about classifying countless documents by hand. Instead, use the power of AI to do it better. Faster.
Ticketing Workflow Automation
Are your trouble tickets not landing to the most appropriate support personnel? That ends now.
Closed Win/Loss Analysis
Do your post-mortem “Closed/Won” or “Closed/Lost” analysis with AI-powered natural language understanding.
