Luminoso is the fastest (and easiest) way to listen to customer feedback, extract valuable insights, and improve the customer experience without months of expensive tuning or massive data collection efforts.
Luminoso can analyze tens of thousands of customer text communications, like support tickets, open-ended survey responses, or reviews, within minutes. Companies can then begin to learn from the constantly arriving feedback that might otherwise go unread.
Request a demo to discover what Luminoso can do for you.
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Every day, we help our clients solve critical business challenges like classifying customer support tickets and understanding key drivers behind NPS scores. Check out our Resources Library for case studies, white papers, and videos about how we enable our clients to succeed.
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We are always looking to join forces with other great companies and expand our global partnership network. Luminoso can complement your existing solutions and help you win additional revenue by offering cutting-edge natural language understanding (NLU) capabilities.
Become a PartnerOur company has deep roots in artificial intelligence and natural language understanding, being founded at MIT Media Labs in 2010 after a decade of research. Learn more about the science underpinning our products and how we continue to push the boundaries of text understanding.
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Luminoso has been growing rapidly since our founding, but couldn’t have done it without generous support from investors like you. We invite you to learn more about Luminoso, what we’re capable of, and why you should consider investing in us.
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Luminoso sits at the intersection between cutting-edge science and newly emerging business needs, like the ability to analyze chatbot transcripts. At Luminoso, you have a front seat to this transformation - and can contribute to it yourself. Learn more about our fun and quirky company culture and our open positions on our Careers page.
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