Bring to light what your customers and employees are saying

Automatically discover the business-changing answers hiding in your text-based feedback, in time for you to act on them.

What We Do

Luminoso automatically pulls the most relevant themes from any open-ended text data, thanks to a foundation in artificial intelligence and natural language understanding.

Within minutes, you can learn from hundreds of thousands of otherwise untapped feedback, like support tickets, open-ended survey responses, or reviews.

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The Luminoso Daylight software automatically analyzes all of your feedback so you can discover hot topics, identify top complaints, track critical trends over time, and act on those insights.

The Luminoso Compass software makes it easy to categorize and auto-respond to high volumes of streaming data, like support tickets, or call or chat transcripts into digestible topics.

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How it Works

Our products leverage the power of artificial intelligence, natural language understanding, and machine learning to accelerate the speed in which we understand and derive meaning from text.

Learn more about the science underpinning our products.

How it Works


Every day, we help our clients solve critical business challenges like classifying customer support tickets and understanding key drivers behind NPS scores.

Check out our Resources Library for case studies, white papers, and videos demonstrating how we're helping our clients to improve the customer or employee experience.