Who we are

Luminoso Technologies is a leading natural language understanding company that enables clients to rapidly discover value in their unstructured text data.

Luminoso’s artificial intelligence-based software helps companies quickly and accurately understand what their customers are saying.

Language is disorganized, fluid, and full of slang and misspellings - making it difficult to analyze quickly and at scale. We apply natural language understanding to help clients and partners rapidly make sense of their text data without the time or expense of custom-built ontologies.

Insights from your data can be applied throughout the enterprise, from streamlining contact center processes to increasing marketing performance and building better customer experiences.

Our multilingual, flexible software can be accessed via the easy-to-use user interface or integrated into an end-to-end platform via the API. It can be deployed in either a standalone Cloud or On Premise solution. Unstructured data can be natively analyzed in 14 languages, including Spanish, Chinese, Korean, and Arabic. Luminoso is privately held with headquarters in Cambridge, MA, and additional offices in New York, San Francisco, Los Angeles, Washington, D.C., London, and Sydney.

Our leadership team represents a wide range of talent and experience. Get to know them here.

Leadership

We are a fast-growing company and are always on the lookout for great talent. Check out our latest job openings!

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Life at Luminoso

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Lunch and learns

What do the science of cocktail-making, probability and statistics, the physics of golf, and fingerpicking guitar techniques have in common? All of them have been topics of Luminoso lunch and learns! One employee educates the rest of the team about their favorite topic over lunch… or after work, in the case of topics that involve, erm, adult beverages.

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Pair programming

Our developers regularly participate in pair programming, which helps them see how other developers approach the same problem and come up with more creative solutions.

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Jesse

Channels

What does your typical workday look like?

I sell our software! I call prospects, respond to emails and do live demonstrations of the Luminoso software.

What do you do when you aren't at Luminoso?

Nap. A lot.

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Bao

Sales Engineering

What motivates you to come to work each day?

The wonderful people here make it fun to come to work.  The incredible technology and the talent is inspiring, each person brings a needed skill to the collective.

What does your typical workday look like?

No two days are the same, but in general I speak and present to customers, collaborate with account execs, learn new technology and processes, and develop new business best practices.

What do you do when you aren't at Luminoso?

I have two young kids so that covers a lot of it, but when I can find the time I like to noodle on the guitar

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Luminoso Sweatshirts

Sometimes it can get a little chilly inside our office in Cambridge, MA. The solution? Super-soft Luminoso-branded sweatshirts for everyone!

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Bryan

Sales

What motivates you to come to work each day?

It's all about the people.  The people I work with stimulate me with new ideas and styles of communication.  The partners and clients I meet challenge me to solve real world problems and help their organizations succeed.  It really is invigorating to be in the market with a technology that literally no one else has and be doing things that no one else can.  Then taking that capability and molding it to fit a particular business for a certain outcome makes every day unique and interesting.

What does your typical workday look like?

If there were a "typical" day it would involve a dose of email, a smattering of travel, a few meetings, heaps of planning, and some quiet time for creative thinking on how to approach old problems in a new way.  

What do you do when you aren't at Luminoso?

Spend time outside.  Either exploring my newly adopted city of Sydney or the surrounding terrain.  Unplugging is a major priority, so I go backpacking or scuba diving to immerse myself in a completely different environment and connect to the world in a different way.

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Cookie bakeoff

What better way to celebrate Spring than with a cookie bakeoff? Everyone brought in their favorite homemade cookies and voted on their favorites. The winners received a Cookie Monster apron or cookie cutter!