One of the key challenges facing customer-centric companies today is how to make sense of the ever-increasing stream of feedback and other consumer data. For many, the solution is to incorporate natural language understanding (NLU) into their processes – but this technology is new and unfamiliar for many.
This article by Inc. investigates how companies are beginning to use NLU to help understand their customers. Be on the lookout for our CEO Catherine Havasi, who was interviewed for this article and offered her perspective on how artificial intelligence and NLU are changing how companies look at their data – particularly data in multiple languages.
If this article intrigues you and you want to learn more, earlier this week we posted another interview with Catherine in which she discusses many of the same topics, focusing on how AI and NLU can help companies cope with their data in today’s multilingual world.
We hope you enjoy reading “The Age of Critics, Artificial Intelligence, and Listening to Your Customer” on Inc.!