Luminoso Daylight™ - Advanced AI-Based Text Analytics For You!
The fastest way to turn your customer feedback and conversations into truly accurate, actionable insights using AI-based text analytics.
Is Daylight™ AI Text Analytics Right for You?
- If you want to improve your customer journey but are not sure where to start, Daylight™ can be your experience pathfinder.
- If you have so much data that it's taking you days, weeks, or months to analyze, then you need Luminoso Daylight™.
- If you use a customer experience management platform, you can integrate Daylight™ to get the most out of it with text analysis software that turns feedback into clear insights.
AI-Based Text Analytics, Immediate Insights, No Model Training or Prompts Required!
Highlights
Identify key insights and display them in one place to quickly and easily understand your customers with advanced text analytics.
Volume
Understand the full picture of how people perceive and write about their experiences using text analysis software that processes large datasets in moments.
Sentiment
Drivers
Uncover why people give your products, services, or your organization that five-star (or one-star) rating and how it impacts them with the generated insights.
Galaxy
Visualize how concepts relate to each other, identify and report on major themes to uncover connections that are often missed.
Luminoso Daylight™: Impacting Businesses with Effective AI Text Analytics
Companies use the insights that Luminoso’s solutions uncover to turn all their customer feedback into action-oriented insights.
Speed-to-Market
Luminoso Daylight™ AI has the fastest time to insight in the market, powered by cutting-edge AI-based text analytics.
Sharper Competitive Edge
Luminoso Daylight™ AI shows companies exactly where they can position themselves against their competitors for maximum impact.
Configuration Options for Reporting and Dashboarding
Daylight™ can interpret and analyze complex data sets, offering stakeholders personalized reports.
Data Visualization at All Levels of Granularity
Daylight™ provides detailed data visualizations, helping users understand data trends and patterns from high-level overviews to specific drivers and responses using the text analysis software.
Reduced Data Analysis Cost
Luminoso Daylight™ AI’s deep learning and auto-tagging capabilities allow analysts to focus on results and impact instead of organizing data.
Accurate NPS Tracking
Luminoso Daylight™ AI’s ability to track changes in the market shows companies exactly where they need to focus their efforts to improve the overall experience.
Quick Comprehension of Experience Insights
Data visualization and integration ensure the internal team is equipped with accurate insights for faster decision-making.
Informed, Bias-Free Decision Making
The bias-free nature of analytics instills a sense of confidence in decision-making processes, ensuring resources are managed and allocated with pinpoint accuracy.
Strategic Vendor Negotiations
Deep Dive Into CSAT Scores
Luminoso Daylight™ AI ensures the ability to delve into how each specific driver influences CSAT and understand their interrelations for a more nuanced strategy approach.
Watch How Daylight™ Uses Product Reviews to Understand Customer Insights
You can ingest thousands of product reviews from all your favorite online sources with a simple copy/paste of the URL. Better yet, set up a schedule for Daylight™ to automatically pull in data on a daily or weekly schedule to stay up to date.
See this in action? Watch how easy it is in this 2-minute video.
Native Support in 14 Languages and More on Request...
Luminoso Daylight offers native support for sentiment analysis in 14 languages, enabling businesses to understand and leverage customer sentiment globally.
Our advanced natural language understanding (NLU) technology ensures precise and actionable insights, no matter the language. Empower your decision-making with robust, multilingual sentiment analysis that captures the true voice of your customers with AI text analytics.
English: Hello
Bahasa Indonesia: Halo
Chinese: 你好 (Nǐ hǎo)
Dutch: Hallo
French: Bonjour
German: Hallo
Italian: Ciao
Japanese: こんにちは (Konnichiwa)
Korean: 안녕하세요 (Annyeonghaseyo)
Polish: Cześć
Portuguese: Olá
Russian: Привет (Privet)
Spanish: Hola
Swedish: Hej
Daylight™ Features: Advanced AI-Based Text Analytics for Customer and Employee Feedback
Luminoso Daylight™️ provides significant advantages to those managing customer and employee feedback, enhancing understanding, responsiveness, and strategic planning through effective AI-based text analytics.
Automatic Data Stream
Users can create data streams that automatically pull data from wherever their customers share feedback. Beta is now open and available to new and existing customers. This feature analyzes data in real-time, providing actionable insights instantly.
Comparative Analysis Views
Daylight™ can compare different data subsets (e.g., demographics) to identify and highlight key differences. This feature is particularly useful in benchmarking or tracking changes over time for detailed comparative insights.
Overview Analysis Views
Daylight™ offers a broad view of data, useful for high-level decision-making. This could include summarizing customer satisfaction trends or employee engagement levels, for quick and comprehensive insights.
Concept Level Sentiment
Daylight™ can conduct concept-level sentiment analysis with high accuracy. It can understand nuances in language, which is essential for accurately gauging customer and employee tone and emotions.
Integrations
Daylight™️ provides native analysis and results wherever the data is, using RESTful API to surface insights where they’re needed most. Speak to one of our experts on a demo to determine an integration with your tech stack, optimizing the use of text analysis software within your existing systems.
Natural language understanding
Daylight™ has a common-sense understanding of the world and how humans communicate natively in more than a dozen languages. Best of all, our technology evolves as fast as language evolves, which means you’ll never feel like you’re missing the point. This feature adapts to the evolving language of your customers.
Easily Share Findings
Daylight™ makes cross-team collaboration easy with the ability to share URLs to preconfigured role-based dashboards so everyone can stay up to speed with the insights.
Automate Feedback Reviews
Daylight™ frees teams from manually mining feedback for insights, allowing them to address the things that matter most to the people they serve. Using text analytics, feedback is automatically processed, making data review faster and more accurate.
Use Daylight™ With Your Favorite VoC Tool To Enhance Results
Advanced AI & Technology Integration
Luminoso’s use of cutting-edge AI text analytics provides deeper and more nuanced text analysis. Additionally, Daylight™ integrates with other technologies to bring ease of use to your in-house team and bolster the effectiveness of your current tech stack.
Concept-Level Sentiment Analysis
Luminoso’s advanced concept-level sentiment analysis can understand the context and nuances in customer feedback, offering a more detailed understanding than other sentiment analysis tools.
Understand Your Data in Minutes
What takes others weeks or months to implement, we can do in hours. We specialize in getting you insights faster, enabling time-sensitive decisions to be made quickly and with improved accuracy.
Let Us Show You the Daylight™
Businesses that Trust Luminoso Daylight™ AI for Better Customer Feedback Insights
Luminoso Daylight™ AI’s deep learning and data visualization make comprehending holistic customer and employee feedback much easier for all stakeholders.
The AI-based text analytics features are seamlessly integrated into all aspects of the platform, providing businesses with powerful insights and enabling them to optimize their strategies efficiently.
