Optimized CX
Luminoso Daylight™ unlocks your customer data in minutes so you can get nuanced insights and take action with confidence.
✓ Handles large volumes of unstructured data
✓ Deploy within minutes, analyze within hours
✓ No training requirements
✓ Bias-free results
✓ Actionable insights
CX Case Study
A Fortune 500 technology company currently spends too much time and money on professional service hours implementing a CX Management Tool. These barriers do not allow the technology company to make real-time changes because of elongated change management.
Luminoso Daylight™ offers an efficient and cost-effective solution for the technology company compared to CX Management Tool professional services.
By automating data ingestion and analysis, Luminoso Daylight™ enables quick updates and fully integrates various data sources. This leads to faster decision-making, reduced costs, more impactful business intelligence and improved customer satisfaction results.
Challenges
- Excessive professional service costs and timeline
- Over 6 months for implementation
- Limited data scope affecting CSAT insights
Solution
- Real-time customer feedback analysis.
- Automated data tagging and updates.
- Eliminated long professional service hours.
Results
- Swift, efficient change management.
- Enhanced decision-making with unbiased data.
- Improved business intelligence and customer satisfaction.
Comprehending CX Data is
Expensive and Time-Consuming,
without Daylight™
80-90% of all data is unstructured: This data is typically disorganized, nuanced, and voluminous in the form of:
- Emails
- Product Reviews
- Transcripts
- Support Tickets
- Surveys
- Forums
- Docs
This information contains valuable insights that may seem out of reach, like:
- Trends
- Sentiment
- Comparisons
- Themes
- Intent
- Warnings
- Predictions
Digging into and organizing this information is time consuming and expensive, without Daylight™
- No model training
- Sentiment in minutes
- Customized reporting
- Cloud-hosted or onprem
- Online data scraping
- Bias-free insights
- Easy integration
Deploy within minutes, analyze within hours
Luminoso Daylight™ is easy to setup and use, allowing you to begin ingesting data within hours so that you can begin to see the following benefits:
- Faster customer resolutions
- Personalize customer journeys
- Responsive product innovation
- Understanding product reviews
- Categorization of social media sentiment
- Efficiency through automation
No model Training required
This means Luminoso Daylight™ is ready to use out-of-the-box. You don’t need to spend time or resources to teach the AI how to understand and analyze your customer experience data.
Equipped with advanced natural language processing (NLP) algorithms, it is adept at understanding human language right from deployment. This capability is transformative for companies seeking immediate improvements in their CX analysis, even in industries and companies prone to unique jargon and vernacular.
In this 4-minute video we explain how Daylight learns to understand language like a human.
Clear Outputs & Summaries
In situtations where customer sentiment can shift swiftly, the ability to quickly interpret and act on feedback is crucial. Daylight™ provides this edge by offering real-time insights without the overhead of traditional AI training. This means companies can respond to and implement strategies that address customer sentiments as they evolve.
