Luminoso Daylight™
The fastest way to turn your customer feedback and conversations into truly accurate, actionable insights.
Is Daylight™ Right for You?
- If you want to improve your customer journey but are not sure where to start, Daylight™ can be your experience pathfinder
- If you have so much data that it's taking you days, weeks or months to analyze, then you need Daylight™️
- If you use a customer experience management platform, you can integrate Daylight™ to get the most out of it
Unparalleled AI, immediate insights, no model training or prompts required
Highlights
Identify key insights and display them in one place to quickly and easily understand your customers.
Volume
Understand the full picture of how people perceive and write about their experiences.
Sentiment
Drivers
Uncover why people give your products, services, or your organization that five-star (or one-star) rating and how it impacts them.
Galaxy
Luminoso Daylight™ Business Impacts
Companies use the insights that Luminoso’s solutions uncover to turn all their customer feedback into action-oriented insights.
Speed-to-Market
Luminoso Daylight™ AI has the fastest time to
insight in the market.
Sharper Competitive Edge
Luminoso Daylight™ AI shows companies exactly where they can position themselves against their competitors for maximum impact.
Configuration Options for Reporting and Dashboarding
Daylight™ can interpret and analyze complex data sets, offering stakeholders personalized reports. This customization ensures that reports are relevant and actionable.
Data Visualization at All Levels of Granularity
Daylight™ provides detailed data visualizations, helping users understand data trends and patterns from high-level overviews to specific drivers and responses.
Reduced Data Analysis Cost
Luminoso Daylight™ AI’s deep learning and auto-tagging capabilities allow analysts to focus on results and imapact instead of organizing data.
Accurate NPS Tracking
Luminoso Daylight™ AI’s ability to track changes in the market show companies exactly where they need to focus their efforts to improve overall experience.
Quick Comprehension of Experience Insights
Data visualization and integration ensures the internal team is equipped with accurate insights for faster decision-making.
Informed, Bias-Free Decision Making
Strategic Vendor Negotiations
Deep Dive Into CSAT Scores
Luminoso Daylight™ AI ensures the ability to delve into how each specific driver influences CSAT and understand their interrelations for a more nuanced strategy approach.
See How Daylight™ Uses Product Reviews to Understand Customer Insights
You can ingest thousands of product reviews from all your favorite online sources with a simple copy/paste of the URL. Better yet, set up a schedule for Daylight to automatically pull in data on a daily or weekly schedule to stay up to date.
See this in action? Watch how easy it is in this 2-minute video.
Native Support for 14 Languages and More on Request...
Luminoso Daylight offers native support for sentiment analysis in 14 languages, enabling businesses to understand and leverage customer sentiment globally.
Our advanced natural language understanding (NLU) technology ensures precise and actionable insights, no matter the language. Empower your decision-making with robust, multilingual sentiment analysis that captures the true voice of your customers.
English: Hello
Bahasa Indonesia: Halo
Chinese: 你好 (Nǐ hǎo)
Dutch: Hallo
French: Bonjour
German: Hallo
Italian: Ciao
Japanese: こんにちは (Konnichiwa)
Korean: 안녕하세요 (Annyeonghaseyo)
Polish: Cześć
Portuguese: Olá
Russian: Привет (Privet)
Spanish: Hola
Swedish: Hej
Daylight™ Features
Luminoso Daylight™️ provides significant advantages to those managing customer and employee feedback to enhance understanding, responsiveness, and strategic planning in these areas.
Automatic Data Stream
Users can create data streams that automatically pull data from wherever your customers share feedback.
Beta is now open and available to new and existing customers.
Comparative Analysis Views
Overview Analysis Views
Concept Level Sentiment
Daylight™ can conduct concept level sentiment analysis with high accuracy. It can understand nuances in language, which is essential for accurately gauging customer and employee tone and emotions.
Integrations
Daylight™️ provides native analysis and results wherever the data is, using RESTful API to surface insights where they’re needed most. Speak to one of our experts on a demo to determine an integration with your tech stack.
Natural language understanding
Daylight™ has a common-sense understanding of the world and how humans communicate natively in more than a dozen languages. Best of all, our technology evolves as fast as language evolves which means you’ll never feel like you’re missing the point.
Easily Share Findings
Daylight™ makes cross-team collaboration easy with the ability to share URLs to preconfigured role-based dashboards so everyone can stay up to speed.
Automate Feedback Reviews
Daylight™ frees teams from manually mining feedback for insights so they can address the things that matter most to the people they serve.
Use Daylight™ With Your Favorite
VoC Tool
To Enhance Results.
Advanced AI & Technology Integration
Luminoso’s use of cutting-edge AI provides deeper and more nuanced text analysis. Additionally, Daylight™ integrates with other technologies to bring ease-of-use to your in-house team and bolster the effectiveness of your current tech stack.
Concept-Level Sentiment Analysis
Luminoso’s advanced concept level sentiment analysis can understand the context and nuances in customer feedback, offering a more detailed understanding than other sentiment analysis tools.
Understand Your Data in Minutes
What takes others weeks or months to implement, we can do in hours. We specialize in getting you insights faster, so that time-sensitive decisions can be made quickly and with improved accuracy.
Let us show you the Daylight™
Businesses trust Luminoso Daylight™️ AI for better insights from customer feedback
Luminoso Daylight™ AI’s deep learning and data visualization makes comprehending holistic customer and employee feedback much easier for all stakeholders.
