For customer experience professionals
Without knowing what underlies customer ratings and scores, it’s impossible to take corrective action or uncover emerging issues hiding in feedback – before customers leave.
With Luminoso, you learn what drives metrics and identify gaps in your customer journey, so you can retain and keep customers happy.Learn more
For product managers
Customers report problems with digital products in many ways: support centers, reviews, and even unofficial forums and social media.
Luminoso makes it possible to analyze unstructured text in minutes, so you can quickly uncover the issues that are most critical to your customers – and your business.Learn more
For field service
Global manufacturers and field service organizations create large amounts of maintenance records every day – but how can your teams use that knowledge to improve efficiency and uptime?Learn more
For contact centers
An efficient, effective contact center is a cornerstone for high customer satisfaction and loyalty - but contact centers today aren’t doing a great job of quickly or easily resolving issues.Learn more
Ready to discover insights in your text data?See a demo