Your call is

being recorded for quality improvement and training purposes

How many times have we heard that statement?!?! The real question is, how do organizations really leverage these recordings for “quality improvement?”

Typically, customer experience professionals will spend hours just listening to call recordings. Some organizations may have even leveraged the power of a speech to text transcription services to automate that process. That doesn’t change the fact that you then have to pour through all those transcriptions.

Speech to text transcription doesn’t have to be just about call center recordings. Imagine analyzing the sentiment of:
  • Interviews / Exit Interview Videos
  • Product Influencer
  • YouTube Videos
  • Conference Recordings
  • Focus Group Videos
  • Clinical Trial Interviews
With the Luminoso platform, you can analyze thousands of hours of speech to text transcriptions in minutes to see exactly how your customer and customer service representatives feel about their interactions. Seeing analytically the real sentiment of both your customers and your customer service representatives will empower you with the real insights to deliver on the “quality improvement” promise.


Voice of the Customer Analysis

Your customers are constantly (and everywhere) telling you how you’re doing. Analyze their feedback and understand them faster.

Voice of the Employee Analysis

Make better people decisions by understanding better how to influence employee productivity and thriving.

Market Research Insights

Clients come to you for your market research expertise. The right text analytics platform can support you as a leading provider of market insights.
Product Reviews Analysis

Product Reviews Analysis

Gain insights into what customers love about your products to accelerate product innovation.
Closed Win/Loss Analysis

Closed Win/Loss Analysis

Do your post-mortem “Closed/Won” or “Closed/Lost” analysis with AI-powered natural language understanding.
Document Classification

Document Classification

Forget about classifying countless documents by hand. Instead, use the power of AI to do it better. Faster.
Text Analysis For Qualtrics Users

Text Analysis For Qualtrics Users

Qualtrics offers tons of things to analyze in its platform. What if the text is not from its platform? We’ve got you covered.
Ticketing Workflow Automation

Ticketing Workflow Automation

Are your trouble tickets not landing to the most appropriate support personnel? That ends now.
Text Analysis For Qualtrics Users

Text Analysis For Medallia Users

Is Medallia’s native text analytics leaving you wanting…more? Ya, we feel you. We’ve got you covered with relational analytics to answer business question.

Organizations Trust Luminoso for better insights in text analytics

With Luminoso, organizations don’t just listen to their employees, or even understand them. They understand them better.

Step into the light