Your call is
being recorded for quality improvement and training purposes
How many times have we heard that statement?!?! The real question is, how do organizations really leverage these recordings for “quality improvement?”
Typically, customer experience professionals will spend hours just listening to call recordings. Some organizations may have even leveraged the power of a speech to text transcription services to automate that process. That doesn’t change the fact that you then have to pour through all those transcriptions.
Speech to text transcription doesn’t have to be just about call center recordings. Imagine analyzing the sentiment of:
Typically, customer experience professionals will spend hours just listening to call recordings. Some organizations may have even leveraged the power of a speech to text transcription services to automate that process. That doesn’t change the fact that you then have to pour through all those transcriptions.
Speech to text transcription doesn’t have to be just about call center recordings. Imagine analyzing the sentiment of:
- Interviews / Exit Interview Videos
- Product Influencer
- YouTube Videos
- Conference Recordings
- Focus Group Videos
- Clinical Trial Interviews
With the Luminoso platform, you can analyze thousands of hours of speech to text transcriptions in minutes to see exactly how your customer and customer service representatives feel about their interactions. Seeing analytically the real sentiment of both your customers and your customer service representatives will empower you with the real insights to deliver on the “quality improvement” promise.
Solutions
Voice of the Customer Analysis
Your customers are
constantly (and
everywhere) telling you
how you’re doing. Analyze
their feedback and
understand them faster.
Voice of the Employee Analysis
Make better people
decisions by understanding
better how to influence
employee productivity and
thriving.
Market Research Insights
Clients come to you for
your market research
expertise. The right text
analytics platform can
support you as a leading
provider of market insights.
Product Reviews Analysis
Gain insights into what
customers love about your
products to accelerate
product innovation.
Closed Win/Loss Analysis
Do your post-mortem
“Closed/Won” or
“Closed/Lost” analysis with
AI-powered natural
language understanding.
Document Classification
Forget about classifying
countless documents by hand. Instead, use the
power of AI to do it better.
Faster.
Text Analysis For Qualtrics Users
Qualtrics offers tons of
things to analyze in its
platform. What if the text
is not from its platform?
We’ve got you covered.
Ticketing Workflow Automation
Are your trouble tickets
not landing to the most
appropriate support
personnel? That ends now.
Text Analysis For Medallia Users
Is Medallia’s native text
analytics leaving you
wanting…more? Ya, we feel
you. We’ve got you covered
with relational analytics to
answer business question.
Organizations Trust Luminoso for better insights in text analytics
With Luminoso, organizations don’t just listen to their employees, or even
understand them. They understand them better.
