Understand your customers where they are.

Product reviews on Amazon or any other online retailer? Check. Comments on Yelp, Facebook or Reddit? Check. Support Forums? Check. Google Play or Apple AppStore? Check. Wherever your customers are sharing feedback on your products or services, now you can analyze their comments to better understand their sentiment and more quickly improve the next version of your product or service.

It’s not just about your products or your services

There’s so much you can learn about your products and/or services by understanding
better how you fare against your competition. The Luminoso natural language
understanding platform is the ideal tool for competitive analysis.

Solutions

Voice of the Customer Analysis

Your customers are constantly (and everywhere) telling you how you’re doing. Analyze their feedback and understand them faster.

Voice of the Employee Analysis

Make better people decisions by understanding better how to influence employee productivity and thriving.

Market Research Insights

Clients come to you for your market research expertise. The right text analytics platform can support you as a leading provider of market insights.

One platform

Endless use cases

Here are just a few:

Speech to Text Transcription Analysis

Improve the customer experience by analyzing those customer interactions more quickly and effectively.

Document Search Enhancement

Make searching your website easier when users may not know exactly what they’re looking for.

Sentiment Analysis

Quickly understand the full picture of how people feel about any given subject.

What’s your use case?

Product Reviews Analysis

Gain insights into what customers love about your products to accelerate product innovation.

Closed Win/Loss Analysis

Do your post-mortem “Closed/Won” or “Closed/Lost” analysis with AI-powered natural language understanding.

Document Classification

Forget about classifying countless documents by hand. Instead, use the power of AI to do it better. Faster.

Text Analysis For Qualtrics Users

Qualtrics offers tons of things to analyze in its platform. What if the text is not from its platform? We’ve got you covered.

Ticketing Workflow Automation

Are your trouble tickets not landing to the most appropriate support personnel? That ends now.

Text Analysis For Medallia Users

Is Medallia’s native text analytics leaving you wanting…more? Ya, we feel you. We’ve got you covered with relational analytics to answer business question.