Discover previously unknown issues.
Luminoso understands never-before-seen words and phrases and correlates them to structured scores and ratings, so teams can quickly implement fixes and improvements.
No training or lengthy setup.
Get right to analyzing mixed datasets and addressing issues immediately. Shorten your data collection-to-action cycle and see how initiatives have influenced key metrics.
Understand what drives your scores.
Easily unite quantitative and qualitative insights without hiring data scientists and engineers.
See how key drivers shift over time.
Compare and visualize directional changes in key drivers over time, and discover new and emerging drivers.
Voice of the Customer Analysis
Your customers are constantly (and everywhere) telling you how you’re doing. Analyze their feedback and understand them faster.
Voice of the Employee Analysis
Make better people decisions by understanding better how to influence employee productivity and thriving.
Market Research Insights
Clients come to you for your market research expertise. The right text analytics platform can support you as a leading provider of market insights.
What’s your use case?
Product Reviews Analysis
Gain insights into what customers love about your products to accelerate product innovation.
Closed Win/Loss Analysis
Do your post-mortem “Closed/Won” or “Closed/Lost” analysis with AI-powered natural language understanding.
Forget about classifying countless documents by hand. Instead, use the power of AI to do it better. Faster.
Text Analysis For Qualtrics Users
Qualtrics offers tons of things to analyze in its platform. What if the text is not from its platform? We’ve got you covered.
Ticketing Workflow Automation
Are your trouble tickets not landing to the most appropriate support personnel? That ends now.
Text Analysis For Medallia Users
Is Medallia’s native text analytics leaving you wanting…more? Ya, we feel you. We’ve got you covered with relational analytics to answer business question.
Organizations Trust Luminoso for better insights in text analytics
With Luminoso, organizations don’t just listen to their employees, or even understand them. They understand them better.