Instant, critical insights for all users.

Surface critical insights, immediately, so cross-functional business users at all experience levels can take action based on your text data.

Quickly answer key business questions.

Without coding, training, or data manipulation, know which concepts are most relevant, what people feel strongly about, and what issues most affect your scores.

Go beyond exact matches to relational analytics.

Search for exact terms and find related matches to get a full picture of how offerings are perceived.

Flag the most important metrics.

Spot problems, detect what’s driving your scores, and understand how people really feel about your organization, products, and services.


Voice of the Customer Analysis

Your customers are constantly (and everywhere) telling you how you’re doing. Analyze their feedback and understand them faster.

Voice of the Employee Analysis

Make better people decisions by understanding better how to influence employee productivity and thriving.

Market Research Insights

Clients come to you for your market research expertise. The right text analytics platform can support you as a leading provider of market insights.

One platform

Endless use cases

Here are just a few:

Speech to Text Transcription Analysis

Improve the customer experience by analyzing those customer interactions more quickly and effectively.

Document Search Enhancement

Make searching your website easier when users may not know exactly what they’re looking for.

Sentiment Analysis

Quickly understand the full picture of how people feel about any given subject.
Product Reviews Analysis

Product Reviews Analysis

Gain insights into what customers love about your products to accelerate product innovation.
Closed Win/Loss Analysis

Closed Win/Loss Analysis

Do your post-mortem “Closed/Won” or “Closed/Lost” analysis with AI-powered natural language understanding.
Document Classification

Document Classification

Forget about classifying countless documents by hand. Instead, use the power of AI to do it better. Faster.
Text Analysis For Medallia Users

Text Analysis For Qualtrics Users

Qualtrics offers tons of things to analyze in its platform. What if the text is not from its platform? We’ve got you covered.
Ticketing Workflow Automation

Ticketing Workflow Automation

Are your trouble tickets not landing to the most appropriate support personnel? That ends now.
Text Analysis For Medallia Users

Text Analysis For Medallia Users

Is Medallia’s native text analytics leaving you wanting…more? Ya, we feel you. We’ve got you covered with relational analytics to answer business question.

Organizations Trust Luminoso for better insights in text analytics

With Luminoso, organizations don’t just listen to their audiences, or even understand them. They understand them better.

Step into the light