Ticketing Workflow Automation
Automate the workflow of your trouble tickets for faster resolution`
Increase
support agent confidence and satisfaction
There’s nothing more frustrating than asking a customer service representative for help and not being able to get the right answer. OK, maybe not being able to provide someone the right answer is equally frustrating. Luminoso’s natural language understanding platform helps you better triage your trouble tickets so they get routed to the most qualified support members for faster resolution.
Avoid trouble tickets in the first place
You know what’s better than optimizing your trouble ticket workflow? Not having a trouble ticket in the first place! With Luminoso, you can classify documents [LINK] so that end users can find the best solution to their problem faster.
Organizations Trust Luminoso for better insights in text analytics
With Luminoso, organizations don’t just listen to their audiences, or even understand them. They understand them better.
No More Tagging
No more tagging parties that take up precious days (and lots of pizza) every single month.
No Training Needed
There’s no need for creating dictionaries or ontologies because Luminoso’s world-class AI learns on the fly.
No Setup Required
You can be up and running with Luminoso quickly because it’s all cloud-based.
Manage your trouble tickets better
By tagging your trouble tickets, you’ll be able to better route, track and manage your tickets and set up your review process to better automate your ticketing workflow.
Your product team will love you
Your product team might also want to better understand the support issues users are facing. By tagging the trouble tickets more accurately, they’ll be able to see what are the most pressing user issues and prioritize their resolution.
One platform
Endless use cases
Here are just a few:
Speech to Text Transcription Analysis
Improve the customer
experience by analyzing
those customer
interactions more quickly
and effectively.
Document Search Enhancement
Make searching your
website easier when users
may not know exactly what
they’re looking for.
Sentiment Analysis
Quickly understand the full
picture of how people feel
about any given subject.
Product Reviews Analysis
Gain insights into what
customers love about your
products to accelerate
product innovation.
CRM Analysis
Do your post-mortem
“Closed/Won” or
“Closed/Lost” analysis with
AI-powered natural
language understanding.
Document Classification
Forget about classifying
countless documents by hand. Instead, use the
power of AI to do it better.
Faster.
Text Analysis For Qualtrics Users
Qualtrics offers tons of
things to analyze in its
platform. What if the text
is not from its platform?
We’ve got you covered.
Ticketing Workflow Automation
Are your trouble tickets
not landing to the most
appropriate support
personnel? That ends now.
Text Analysis For Medallia Users
Is Medallia’s native text
analytics leaving you
wanting…more? Ya, we feel
you. We’ve got you covered
with relational analytics to
answer business question.
