use cases

Speech to Text Transcription Analysis

Improve the CX by analyzing those customer interactions more quickly and effectively.

Document Search Enhancement

Make searching your website easier when users may not know exactly what they’re looking for.

Sentiment Analysis

Quickly understand the full picture of how people feel about any given subject.

Product Reviews Analysis

Gain insights into what customers love about your products to accelerate product innovation.

Document Classification

Classify using the power of AI and Natural Language Understanding to do it better. Faster.

Ticketing Workflow Automation

Ensure trouble tickets are being routed to the appropriate specialist for First Contact Resolution.

Closed Win/loss Analysis

Post-mortem “Closed/Won” or “Closed/Lost” analysis with natural language understanding.

Text Analysis For Qualtrics Users

Enhance your text analysis that resides in your Qualtrics projects.

Text Analysis For Medallia Users

Get relational analytics to answer business questions within your Medallia projects.