ALL about the concept

Luminoso’s platform does sentiment analysis at the concept level as opposed to the more traditional (and less effective) document level….Learn More [Science]

Immediately know what people feel strongly about

Quickly surface how people feel about your and your competitors’ offerings, and get right to work on improvements, fixes, and decision-making.

Get a nuanced, contextualized view of sentiment

See positive, negative, and neutral sentiment at the word or phrase level.

High accuracy across any subject matter

Using a deep learning model, you can automatically create complex representations of words and their context for highly accurate sentiment classification across any industry or domain.

No setup required

Start analyzing sentiment in datasets immediately without the need to define sentiment scores, weights, or words to look for.


Voice of the Customer Analysis

Your customers are constantly (and everywhere) telling you how you’re doing. Analyze their feedback and understand them faster.

Voice of the Employee Analysis

Make better people decisions by understanding better how to influence employee productivity and thriving.

Market Research Insights

Clients come to you for your market research expertise. The right text analytics platform can support you as a leading provider of market insights.
Product Reviews Analysis

Product Reviews Analysis

Gain insights into what customers love about your products to accelerate product innovation.
Closed Win/Loss Analysis

Closed Win/Loss Analysis

Do your post-mortem “Closed/Won” or “Closed/Lost” analysis with AI-powered natural language understanding.
Document Classification

Document Classification

Forget about classifying countless documents by hand. Instead, use the power of AI to do it better. Faster.
Text Analysis For Medallia Users

Text Analysis For Qualtrics Users

Qualtrics offers tons of things to analyze in its platform. What if the text is not from its platform? We’ve got you covered.
Ticketing Workflow Automation

Ticketing Workflow Automation

Are your trouble tickets not landing to the most appropriate support personnel? That ends now.
Text Analysis For Medallia Users

Text Analysis For Medallia Users

Is Medallia’s native text analytics leaving you wanting…more? Ya, we feel you. We’ve got you covered with relational analytics to answer business question.

Organizations Trust Luminoso for better insights in text analytics

With Luminoso, organizations don’t just listen to their employees, or even understand them. They understand them better.

Step into the light