Daylight is the only SaaS based platform using innovative AI & Machine Learning methods to achieve best-in-class natural language understanding – supporting 15 languages natively. Daylight allows organizations to analyze the sentiment of the broadest set of constituencies to glean insights within the Voice of the Customer, the Voice of the Employee, and the Voice of your Industry. Whether it’s text from a survey, a thread in a Slack channel, a voice to text transcription, a product, service or company review, a chat session – anywhere you can collect text – Daylight allows you to analyze and understand the text in minutes.
Luminoso Daylight
Luminoso Compass



Compass is a platform for classifying conversational text data such as help desk tickets (Zendesk Page), support requests, and product reviews (VoC Page). Compass uses natural language understanding to automate the reading and labeling of incoming text, classifying unstructured streaming text at scale.
With Compass, you can
  • Use pre-labeled data to train classifiers for real-time categorization of incoming text
  • Maximize advanced scoring methods to classify incoming text based on sentiment
  • Assign labels based on how well incoming text matches Boolean queries, for both exact matches and related concepts

Organizations Trust Luminoso for better insights in text analytics

With Luminoso, organizations don’t just listen to their audiences, or even understand them. They understand them better.

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