Product Reviews Analysis
Understand better why your customers (don’t) love your products.
Understand your customers where they are.
Product reviews on Amazon or any other online retailer? Check. Comments on Yelp, Facebook or Reddit? Check. Support Forums? Check. Google Play or Apple AppStore? Check. Wherever your customers are sharing feedback on your products or services, now you can analyze their comments to better understand their sentiment and more quickly
improve the next version of your product or service.
It’s not just about your products or your services
There’s so much you can learn about your products and/or services by understanding
better how you fare against your competition. The Luminoso natural language
understanding platform is the ideal tool for competitive analysis.
Solutions
Voice of the Customer Analysis
Your customers are
constantly (and
everywhere) telling you
how you’re doing. Analyze
their feedback and
understand them faster.
Voice of the Employee Analysis
Make better people
decisions by understanding
better how to influence
employee productivity and
thriving.
Market Research Insights
Clients come to you for
your market research
expertise. The right text
analytics platform can
support you as a leading
provider of market insights.
One platform
Endless use cases
Here are just a few:
Speech to Text Transcription Analysis
Improve the customer
experience by analyzing
those customer
interactions more quickly
and effectively.
Document Search Enhancement
Make searching your
website easier when users
may not know exactly what
they’re looking for.
Sentiment Analysis
Quickly understand the full
picture of how people feel
about any given subject.
Product Reviews Analysis
Gain insights into what
customers love about your
products to accelerate
product innovation.
Closed Win/Loss Analysis
Do your post-mortem
“Closed/Won” or
“Closed/Lost” analysis with
AI-powered natural
language understanding.
Document Classification
Forget about classifying
countless documents by hand. Instead, use the
power of AI to do it better.
Faster.
Text Analysis For Qualtrics Users
Qualtrics offers tons of
things to analyze in its
platform. What if the text
is not from its platform?
We’ve got you covered.
Ticketing Workflow Automation
Are your trouble tickets
not landing to the most
appropriate support
personnel? That ends now.
Text Analysis For Medallia Users
Is Medallia’s native text
analytics leaving you
wanting…more? Ya, we feel
you. We’ve got you covered
with relational analytics to
answer business question.
Organizations Trust Luminoso for better insights in text analytics
With Luminoso, organizations don’t just listen to their audiences, or even understand them. They understand them better.