During my flight home from a recent meeting, I was reflecting on the feedback we received from a client with a strong internal data science team, and my mind drifted to the impact Yahoo Finance had on the stock market over 20 years ago. Understanding why a client meeting about our AI-powered text analytics triggered … Read more
On Thursday, I had the privilege of speaking at the Argyle Customer Experience Leadership forum in Boston. The cozy District Hall venue, nestled in Boston’s Seaport “Innovation” District, provided a comfortable space for Customer Experience (CX) practitioners to share insights and swap war stories. My panel tackled “Data’s Growing Role in Deepening Knowledge About Customer … Read more
In this issue, we’d like to cover some of the best resources we’ve found on the topic of natural language. Whether it be natural language understanding, processing, or generation, here are a few articles we’ve been reading this week that should bring some clarity around this particular subset of AI. 1) AI in Your Workday: … Read more
On July 31st, FiveThirtyEight shared 3 million Russian troll tweets to the public. With data so large and relevant to understanding Russian interference in American democracy, crowdsourcing this kind of research could unearth breakthrough insights. As concerned citizens and patriots, Luminoso wanted to help analyze this data We saw the tweets were collectively all over the … Read more
In the world of retail, the customer is indeed king. Retailers strive to minimize returns by selecting the right (quality) products for each and every aisle, all while managing social media fury and customer preferences across every channel imaginable. So, how are the best of the best keeping up with the onslaught of feedback coming … Read more
Where did we come from? Where do we go? (And will we ever reveal the identity of Cotton-Eyed Joe?) Answering these questions starts with the word ontology, which describes a branch of metaphysics focused on the nature and grouping of entities that exist (or are said to exist) according to their similarities and differences. Origins … Read more
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