There are various text analytics models like Medallia and Qualtrics. These work incredibly well, but there’s one big problem. These models miss 98% of customer issues. But why is that so?
At Luminoso, we often work with clients who are HR leaders looking for insights from employee feedback. So last week, I attended the Argyle Human Resources Leadership Forum in downtown Chicago to learn more about HR leader concerns and how they plan to incorporate technology into a long-term strategy. Here were my three biggest takeaways … Read more
A global telecom company discovered the connections between employee engagement and customer loyalty. Story The business analytics team at a large telecom company had been compiling and analyzing customer and employee feedback using traditional statistical methods. The problem was that these methods only worked well with quantitative data, and the team quickly realized that open-ended responses … Read more
At Luminoso, we’re all about helping companies discover the value hiding in their feedback. But those insights don’t have to be limited to your customers. We also help companies learn more about their employees and the topics that are important to them. That way, the employee experience can be improved, ultimately enhancing the company’s ability … Read more
This article was originally published by Customer Experience Magazine on February 8, 2017. It was written by Eric Pendleton, our awesome Product Training Manager. You can read the original article here. Let’s face it. Surveys suck. They suck to take and they really suck to design. Even a well-designed survey tends to make assumptions (in … Read more
This week’s blog post was written by Cassie Johnson, Vice President of Customer Success and Services at Luminoso. My colleague Dmitry Grenader recently wrote an article about AI and machine learning and our relationship with it. Specifically, he ended his post exhorting his readers to: Work with the machine. Seriously, tell your colleagues to treat it … Read more
Luminoso Technologies’ mission is to deliver human-like understanding of language to drive
better business outcomes.
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Marketing Analysts develops custom market research solutions to address your important challenges, however complex or routine.
Discover customer needs and occasions with data-driven customer segmentation and clustering features to supercharge your marketing efforts.
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We focus on strengthening the connection between brands and their customers by helping you craft more impactful messaging and create more fulfilling products — to engage a target population and persuade them effectively.
We recognize that each study, whether large or small, is unique. Our clients benefit from our custom approach and can take advantage of our full range of resources for every study.
Over the past 30 years, Marketing Analysts has conducted global research with a wide variety of Fortune 500 clients across many categories.
Reveal AI enables you to collect rich qualitative data at unprecedented speed & scale.
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Using conversational surveys, you can engage research participants at scale and probe for deeper insights in real-time. Ask open-ended questions and source the rich insights you need to drive business impact, without sacrificing speed or scale.
AAW LLC uses evaluation and facilitation as organizational tools for advancing racial justice on an interpersonal and systemic level. We specialize in both internal and externally focused evaluations.
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Austin Advocates With (AAW) LLC is a Black and woman-owned small business that provides consulting services in culturally responsive and equitable evaluation (CREE) to organizations seeking to measure their progress in actualizing equity into their culture and impact.
Culturally responsive and equitable evaluation (CREE) is a holistic framework that integrates diversity, equity and inclusion at all stages. Unlike traditional approaches which may ignore them, CREE recognizes the importance of structural, cultural and contextual factors (e.g., historical, social, economic, racial, ethnic, gender) to evaluation.
In embracing a participatory process that centers the individuals most impacted, this approach aims to conduct evaluation not simply for communities, but with them.
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The Oregon Values and Beliefs Center (OVBC) is a non-profit organization dedicated to empowering communities in Oregon through independent, inclusive research that represents the diverse voices of all Oregonians.
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Bright Data provides web data collection solutions, proxy networks, and AI-powered web scraping tools for comprehensive public web data access.
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Bright Data is a web data platform that collects and structures web data at scale.
The robust, AI-assisted platform is used for market intelligence and data-backed decision-making.
Their tools assist in automating data collection and transforming unstructured web data into actionable insights, supporting clients across various industries to leverage public web data effectively for competitive advantage.
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At Voyage Advisory, we specialize in providing top-tier AI consultancy services tailored to meet the unique needs of our clients. Our expertise spans across various sectors, where we help businesses innovate and grow by leveraging the power of artificial intelligence.
We are experts in comprehensive operational assessments, the development of AI adoption roadmaps, specifically designed for contact centers, back office areas, and the development of customer experience (CX) and employee experience (EX) programs. Our dedicated team is committed to enhancing operational efficiency and driving success through impactful AI solutions.
We are excited to collaborate with Luminoso, combining our strengths to offer even more robust and innovative solutions. Together, we aim to redefine the possibilities of AI-driven transformation.
For more information or to get in touch, visit our website at www.voyageadvisory.com or contact us at info@voyageadvisory.com.
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Targa Consulting Services, LLC specializes in strategic advisory for data and analytics, combining extensive industry experience with innovative approaches to technology and business intelligence. The firm is led by Jérôme Chabrillat, who has over two decades of experience in the pharmaceutical sector and a track record in leading data and analytics initiatives. Their services encompass developing and articulating data strategies, providing technology advisory, and enhancing data literacy within organizations. Targa Consulting aims to transform data-driven decision-making processes and foster a culture of data fluency in client organizations.
The firm operates by understanding client needs, defining clear technology requirements, and creating enablement roadmaps to execute the envisioned strategies. They offer solutions that not only aim to accelerate insight and action but also focus on reducing operational costs significantly.
KAPS Group helps businesses harness the full potential of
unstructured text using Gen AI and text analytics. Whether you’re
starting out, scaling up, or need a managed service partner, our
expert consultants deliver fast, cost-effective solutions tailored to
your needs.
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While Gen AI has made waves publicly, enterprises often struggle to derive business value due to issues like hallucinations, lack of transparency, security, bias, and poor training data. Text analytics addresses all these challenges.
Our smarter, safer Gen AI begins by creating semantic resources such as taxonomies and knowledge graphs. These resources are used to automatically tag enterprise content for LLM training sets, and then incorporate into Gen AI
applications through advanced text analytics capabilities. This approach helps to address and mitigate Gen AI’s inherent flaws.
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It features capabilities like natural language understanding AI and analytics, allowing for comprehensive data usage across organizations.
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EDLIGO has a strong track record, with customers successfully using our platform in more than twenty countries, boasting more than 2 million users, and filing 17 patents. In 2023, EDLIGO was recognized as one of Germany’s top three most innovative mid-sized companies in software.
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EDLIGO GmbH is a leading company specializing in AI-powered Talent Analytics. EDLIGO offers an advanced, AI-powered comprehensive Talent Analytics solution for data-driven talent management, workforce planning, project staffing, competency management, employee experience, and retention management. We believe that employees are lifelong learners, so we have built a comprehensive solution that empowers organizations to master all aspects of talent management, including learning and development, with data and AI to drive the highest business impact.
Interested in becoming a partner? Contact Us Today!
Zyte provides a comprehensive web data platform, specializing in extracting and delivering structured web data at scale. They offer solutions like AI-powered automatic extraction, cloud hosting for crawlers, and a proxy manager for seamless data scraping.
Zyte’s services are beneficial for businesses needing large-scale, reliable web data for market research, competitive analysis, and data-driven decision-making.
Their tools cater to various data types including e-commerce products, job postings, news articles, and real estate listings, ensuring high-quality data extraction.
Interested in becoming a partner? Contact Us Today!
Salesforce provides a comprehensive CRM platform, integrating sales, service, marketing, and customer experience tools.
Their AI-driven approach ensures efficient data handling, personalized customer interactions, and streamlined operations.
The platform benefits businesses of all sizes by enhancing customer relationships, improving sales productivity, and enabling effective marketing strategies.
Salesforce’s solutions are adaptable across various industries, helping companies achieve growth and operational excellence.
Interested in becoming a partner? Contact Us Today!
RainFocus’s platform is designed to streamline event management across various lifecycle phases. It offers a unified approach to plan, manage, deliver, and optimize events, ensuring personalized attendee experiences.
Their solutions are beneficial for businesses seeking efficient event orchestration, as they enable data integration, flexibility, and customization. This approach results in enhanced attendee engagement, operational efficiency, and strategic marketing alignment.
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Hiflylabs provides tailored data services, including data engineering, science, and visualization. They cater to various industries, offering specialized solutions like Appic for app development and Hifly SODA for sales-oriented analytics.
Their approach focuses on leveraging modern technologies and ecosystems like Databricks, dbt, and the Modern Data Stack, ensuring robust, flexible, and powerful tools for their clients. This helps clients optimize their data handling and business value creation processes.
Interested in becoming a partner? Contact Us Today!
Data Ideology provides comprehensive data services, including strategy, engineering, AI, and analytics. They help businesses identify data-driven opportunities and create strategies for optimal outcomes.
Their services include building robust data pipelines, streamlining data processing, and leveraging AI for actionable insights.
This approach ensures data quality, compliance, and maximizes the strategic value of data assets, aiding organizations in making informed, data-driven decisions.
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8×8 delivers a unified platform for contact center, voice, video, chat, and embedded communications. Their solutions focus on enhancing customer experience, agent engagement, and employee connectivity.
Offering reliable, secure, and compliant services, 8×8 integrates with business and CRM applications like Microsoft Teams and Salesforce.
Their technology supports businesses in various industries, ensuring efficient communications and collaboration, global reach, and data-driven insights.
Interested in becoming a partner? Contact Us Today!
Vatis Tech specializes in AI-driven speech-to-text technology, serving sectors like contact centers, broadcasting, medical, legal, media, and education.
Their platform features high accuracy, real-time transcription, and support for multiple languages and formats. It benefits users by enhancing data accessibility, improving workflow efficiency, and enabling more effective content analysis.
The technology is particularly beneficial for organizations needing rapid, precise transcription of large volumes of audio or video data.
Interested in becoming a partner? Contact Us Today!
OnlineSales.ai specializes in retail media monetization with an AI-driven platform. It offers tools like sponsored product ads, display ads, offsite ads, and email ads to enhance digital marketing.
The platform enables retailers to increase ad revenues, deliver personalized shopping experiences, and automate ad campaign management.
Key benefits include maximizing ad spending, scaling advertising efforts, and providing an immersive shopper experience. The service is designed to be fully white-labeled and self-serve, ensuring user-friendly operation and customization according to business needs.
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Babel Street’s platform empowers organizations with AI-driven insights from vast public and commercial data sources. It offers multilingual understanding, end-to-end automation, and extensive source access.
The platform is useful for threat intelligence, risk mitigation, and fraud detection. It’s valuable to government, law enforcement, and commercial sectors for its ability to process and analyze large volumes of data, helping them stay ahead of threats and risks.
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Paychex offers a range of services aimed at simplifying payroll and HR processes for businesses. Their solutions cover payroll, benefits, insurance, and HR administration.
By automating and streamlining these aspects, Paychex helps businesses save time and reduce errors. They cater to small and mid-sized businesses, providing tools for tax administration, employee onboarding, and regulatory compliance.
Their platform is designed to be user-friendly, ensuring a seamless experience for employers and employees alike.
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Experience.com provides AI-powered tools for managing customer and employee experiences, and online reputation. Their platform aids businesses in driving intelligent customer and employee feedback campaigns, amplifying marketing efforts, and enhancing customer-focused employee behavior.
It supports industries like banking, insurance, real estate, and healthcare, helping companies build a strong brand reputation and culture, ultimately leading to better client engagement and operational efficiency.
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Qlik offers a comprehensive data and AI platform, integrating data integration and quality solutions with advanced analytics and AI.
Their services help companies optimize data management, enhancing decision-making and operational efficiency. Qlik’s AI-assisted analytics empower users of all skill levels, facilitating better data understanding and use.
Their tools assist in data quality governance, real-time data movement, and machine learning, supporting clients in various industries to leverage their data effectively.
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Databricks provides a data intelligence platform, integrating ETL, data ingestion, business intelligence, AI, and governance tools. It helps organizations in efficiently managing and analyzing large volumes of data, aiding in better decision-making.
The platform is designed to simplify complex data processing, ensuring data privacy and control while developing AI applications.
Key benefits include streamlined workflows, enhanced data management, and the ability to drive insights using natural language. Databricks caters to various industries, optimizing operations and accelerating success in data and AI initiatives.
Interested in becoming a partner? Contact Us Today!
KnowledgeWorks focuses on reimagining education to ensure all students, regardless of background, can thrive. They provide tools and guidance for personalized, competency-based learning, advocating for policies that support this model.
Their work includes strategic planning, workshops, and resources for educators and policymakers. By fostering student-centered learning environments, they aim to create equitable educational opportunities, preparing students for an evolving world.
Interested in becoming a partner? Contact Us Today!
Minerva CQ revolutionizes customer service in contact centers using AI. Their system analyzes millions of interactions to assist agents in real-time, offering insights, data, and workflow optimization.
This leads to personalized, efficient customer interactions. Key benefits include improved customer experience, reduced handle times, enhanced agent performance, and increased revenue opportunities.
Minerva CQ also focuses on reducing agent onboarding times and optimizing training, making every agent more effective in their role.
Clarteza focuses on driving brand innovation by deeply understanding consumer behavior and needs. They use AI and unique research methods to gather insights and translate these into actionable strategies for brands.
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Clarteza’s services benefit clients by enhancing brand positioning, improving consumer engagement, and guiding product development.
Their approach helps brands connect with consumers more effectively, ensuring that their products and services are aligned with consumer expectations and market trends.
The Center for Educational Effectiveness (CEE) specializes in developing surveys, data tools, and services to support the growth of communities, districts, schools, and individuals. They focus on creating a positive impact in the educational sector since 1999.
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CEE partners with over 950 schools in 280 districts, offering services like strategic planning, coaching, professional development, and research projects.
They help educational institutions use data effectively, build strategic plans, improve leadership skills, and review programs objectively.
CEE’s approach centers on understanding and improving school climate and culture, enhancing performance, and promoting continuous improvement.
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RealityCheck offers deep consumer insights for strategic decision-making in brand strategy, concept testing, and consumer experience mapping.
Their unique approach combines advanced qualitative and quantitative methods, focusing on the critical 10% of new information essential for business growth.
They excel in translating complex data into actionable strategies, aiding companies in understanding and engaging with their customers effectively.
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Sotech is a leader in concept testing services. Sotech offers comprehensive research services including product testing, strategy consulting, message testing, and brand health tracking. They cater to various industries like consumer products, financial services, restaurants, and technology.
Their approach focuses on collaboration, innovative solutions, and strategic insights to help clients make informed decisions.
Sotech’s expertise in market research and concept testing enables businesses to understand consumer preferences, optimize product development, and enhance brand positioning, thereby ensuring customer satisfaction and market success.
McKinney & Company is a multi-discipline planning, design, and construction firm known for its innovation and comprehensive project delivery approach.
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McKinney & Company specializes in integrating multiple disciplines like architecture, engineering, and construction management to offer innovative and efficient solutions. With a commitment to collaboration and quality, the firm ensures projects are completed to a high standard, on time, and within budget.
This approach has led to its reputation for handling challenging projects and delivering lasting value, making it a trusted partner for clients seeking comprehensive, high-quality services in planning, design, and construction.
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Shapiro+Raj is a future-forward insights consultancy recognized as a leading strategic insights firm. They are distinguished for being innovative, having earned a top-25 most innovative company recognition for five consecutive years.
As the largest minority insights company, Shapiro+Raj operates with an integrated team comprising social scientists, data analysts, brand strategists, and creative ideators. Their approach combines social science and behavioral economics, enhanced by a blend of technology and humanity.
The company boasts over six decades of experience in various industries and has contributed to over $100 billion in market cap growth for their clients in the past seven years
